Need help? We're here for you! This guide shows you all the ways to get in touch with our support team.
Support Channels
Email Support
For general questions, technical issues, or account help:
Email: support@unknownhost.name
We aim to respond within 24-48 hours during business days.
Discord Community
Join our Discord server for community support and quick questions:
Our community and team members are active in Discord and can help with common questions.
In-App Support
If you're signed in, you can access support directly from the app:
- Go to Settings
- Click "Help & Support"
- Submit a support request with your account context
What to Include
To help us assist you quickly, please include:
- Your issue: A clear description of what's happening
- Steps to reproduce: What you did before the issue occurred
- Expected behavior: What you expected to happen
- Actual behavior: What actually happened
- Error messages: Any error messages you saw
- Browser/Device: What browser and device you're using
- Screenshots: If applicable, screenshots help a lot
Response Times
Our support response times:
- Email: 24-48 hours (business days)
- Discord: Community support is usually faster, often same-day
- Premium Users: Priority support with faster response times
- Urgent Issues: We prioritize critical bugs and account issues
Before Contacting Support
Before reaching out, check:
- Our FAQ and FAQ page
- Our Troubleshooting guide
- Our Documentation for feature-specific help
- Our Changelog to see if your issue was recently fixed
Privacy and Security
For privacy-related questions or data requests:
Email: privacy@unknownhost.name
See our Privacy Policy for more information about how we handle your data.